Frequently Asked Questions

The apartments we offer are apartments in residential buildings and have community rules. We request our guest not to play loud music or come in groups more than the people in the booking. Whilst we assist our guest in all their needs and are always ready to help, we will not take a stand if any complaints arise from neighbors, building management, local security, or the local police. You will have to leave the property immediately and there will be no refund of the booking or the security deposit.

You can buy alcoholic drinks from the Duty Free shop at the airports. However, note that carrying alcoholic drinks in the bus or metro is not allowed. You can also have alcoholic drinks at some of the restaurants, pubs and night clubs. We suggest you contact your assigned Guest Relation Officer for further details. Please note Dubai (UAE) is an Islamic county and has zero tolerance on people drinking and driving or behaving in a disorderly manner in Public.

Due to safety reasons all our apartments are with smoke detectors hence, we advise not to smoke in the apartment. We suggest you smoke in the designated areas assigned at the reception of the building.

Your assigned Guest Relation Officer who did your check in process will give you all his/her contact details. You can call them any time of the day and they will be happy to help as soon as possible.

Once the booking is confirmed we will send you the arrival instruction with the location map and the Google coordinates to the apartment. We will also provide you the contact details of the Guest Relation Officer assigned to you. Kindly contact your assigned officer after you reach Dubai for further instructions or for guidance to the apartment.

Wi-Fi is included in your apartment/ villa tariff for all of our properties. Pool and Gym are offered complementary where the same is offered by the building management.

You can rent a baby facility pack which has a baby cot, high chair and stroller from us at a cost of AED 200 for the full stay. You can select this option form the extras page when you confirm the booking online.

To avoid any health issues due to allergies etc. we don’t allow pets of any kind to stay in our properties.

To cancel a confirmed booking (fully paid or 30% deposit paid) please refer below for our cancellation policy. Party leader must inform us by e-mail or written confirmation at the earliest. More than 30 days before the arrival - AED 300 processing fee will be charged.
More Than 20 days and less than 30 days before the arrival - 50% of the total booking will be charged.
Less than 20 days before the arrival - 100 % booking value will be charged.
No Shows - 100% booking value will be charged.

We offer furnished accommodation for short stay however we do consider the offers for stays from 1 month or more. We suggest you select the property you wish to stay and contact us later so we can work a deal for you. We can also help you in selecting an apartment and getting you the best deal. Please contact us by email or send us an on online enquiry form and one of our reservations officer will contact you with in 24HRS.

Our booking system is a live booking system and will always give a correct updated status. However, we suggest you contact us by phone, email or online booking form and we will try to accommodate you.

The Department of Tourism and Commerce Marketing Dubai has given as a Deluxe rating. We furnish all our apartments to a standard that best suites all your needs to serve you for your vacation or business trip in Dubai.

Yes, the pictures on the website are the same as how the apartment is and there will not be any differences.